The mechanics
From knowledge base to resolved ticket in seconds.
Benjamin doesn't guess. It reads your docs, follows your logic, and resolves tickets the same way your best agent would.
Bring in your knowledge
Your docs, manuals, PDFs, and help-center pages. Benjamin indexes and chunks them into a private knowledge base scoped to your business.
Meaning-based search, not keyword matching
When a question arrives, Benjamin runs a semantic search across your knowledge base. It finds the right context even when the wording differs from your docs.
Strict grounding, no hallucination path
Retrieved context is fed to the LLM with strict instructions: only answer from what's in the knowledge base. If it's not there, Benjamin doesn't guess.
On-brand response, grounded in your docs
A structured, on-brand response is drafted and sent in seconds. When your knowledge does not cover the question, Benjamin says so instead of guessing.
Honesty first
What Benjamin doesn't do
Make up answers
Confident silence over confident hallucination. If Benjamin can't find a grounded answer, it says so and escalates.
Replace human judgment for edge cases
Complex, sensitive, or ambiguous tickets are escalated with full context, so your team can step in where it matters.
Require months of training data
Benjamin works from your existing documentation. No data labeling, no fine-tuning cycles. Connect and go.
Wherever your customers are
Channel coverage
Web Chat
Embedded widget on your product or docs site. Responds in real time, handles follow-ups, and escalates within the same thread.
Reads inbound support emails, drafts replies, and sends, or queues for agent review. Handles threading and reply-chain context.
Meets customers where they already are. Benjamin handles the async nature of messaging: picks up threads, respects conversation context.
Webhook / API
Embed Benjamin directly inside your own product. Send a message via API, get a response back. No widget, no redirect, no separate UI.
Voice
Inbound and outbound phone calls, handled by Benjamin. Resolves tickets over the phone, escalates with full transcript, and works across your existing numbers.
Wondering why teams choose Benjamin over generic AI?
Knowledge-grounded answers that never invent, in your brand voice. See how Benjamin compares.
Ready to see it in action?
Let Benjamin show you, live, in your own support context.
Let Benjamin show youLooking for guides and frameworks? Explore Resources