The mechanics
From knowledge base to resolved ticket in seconds.
Benjamin doesn't guess. It reads your docs, follows your logic, and resolves tickets the same way your best agent would.
Connect your knowledge sources
Zendesk, Notion, Confluence, Google Drive, PDFs, URLs: Benjamin indexes and chunks everything. Updates automatically as your docs change.
Meaning-based search, not keyword matching
When a ticket arrives, Benjamin runs a semantic search across your knowledge base. It finds the right context even when the wording differs from your docs.
Strict grounding, no hallucination path
Retrieved context is fed to the LLM with strict instructions: only answer from what's in the knowledge base. If it's not there, Benjamin doesn't guess.
On-brand response, or a human handoff
A structured, on-brand response is drafted and sent. If confidence is below threshold, the ticket is handed to a human agent with full context attached.
Every ticket makes the system smarter
Resolved and escalated tickets feed back into the system. Knowledge gaps are surfaced to your team as actionable suggestions, not vague metrics.
Honesty first
What Benjamin doesn't do
Make up answers
Confident silence over confident hallucination. If Benjamin can't find a grounded answer, it says so and escalates.
Replace human judgment for edge cases
Complex, sensitive, or ambiguous tickets are escalated with full context, so your team can step in where it matters.
Require months of training data
Benjamin works from your existing documentation. No data labeling, no fine-tuning cycles. Connect and go.
Wherever your customers are
Channel coverage
Web Chat
Embedded widget on your product or docs site. Responds in real time, handles follow-ups, and escalates within the same thread.
Reads inbound support emails, drafts replies, and sends, or queues for agent review. Handles threading and reply-chain context.
Meets customers where they already are. Benjamin handles the async nature of messaging: picks up threads, respects conversation context.
Webhook / API
Embed Benjamin directly inside your own product. Send a message via API, get a response back. No widget, no redirect, no separate UI.
Voice
Inbound and outbound phone calls, handled by Benjamin. Resolves tickets over the phone, escalates with full transcript, and works across your existing numbers.
Wondering why teams choose Benjamin over generic AI?
Knowledge-grounded answers, confidence-gated escalation, and full context on every human handoff. See how Benjamin compares.
Ready to see the 5 steps in action?
Let Benjamin show you, live, in your own support context.
Let Benjamin show youLooking for guides and frameworks? Explore Resources