Terms of Use

1. Agreement

By accessing or using the Benjamin platform, you agree to be bound by these Terms of Use. If you are using Benjamin on behalf of an organisation, you represent that you have authority to bind that organisation to these terms.

Benjamin is provided by Lean it 101(“we,” “us,” or “our”). These terms form a binding agreement between you (the “client” or “you”) and Lean it 101.

2. The service

Benjamin provides AI-powered customer support automation. The service includes an AI agent that resolves support conversations across web chat, email, and messaging channels, together with a dashboard for configuring, monitoring, and analysing performance.

We provide the service with commercially reasonable efforts towards reliability and uptime. We do not guarantee 100% availability. Planned maintenance windows will be communicated in advance where practical. Your remedy for material downtime is described in Section 8 (Liability Limitation).

3. Your account

You are responsible for keeping your account credentials secure and for all activity that occurs under your account. Notify us immediately at legal@leanit101.com if you believe your credentials have been compromised.

Enterprise accounts may have multiple user seats. The account owner (the entity that signed up and accepted these terms) is responsible for all activity by users under that account, regardless of whether those users individually accepted these terms.

4. Acceptable use

You may not use Benjamin to:

• ·Violate any applicable law or regulation, including data protection and privacy laws.
• ·Send spam, unsolicited bulk messages, or harass end-users.
• ·Attempt to extract, scrape, or systematically retrieve training data, model weights, prompts, or other proprietary components of the Benjamin AI.
• ·Reverse-engineer, decompile, or disassemble any part of the Benjamin platform or its underlying AI models.
• ·Build or assist in building a product or service that competes directly with Benjamin using outputs, architecture insights, or proprietary information obtained through your use of the service.
• ·Upload content that infringes third-party intellectual property rights.

5. Data

You own your data. All content you upload, including knowledge base articles, conversation histories, and configuration data, remains your property. We do not claim ownership of it.

By using Benjamin, you grant Lean it 101 a limited, non-exclusive licence to process your data solely to provide, operate, and improve the service as described in our Privacy Policy. We act as your data processor. A data processing agreement is available on request.

We do not use your conversation data to train AI models for the benefit of other clients.

6. Billing

Proof of Concept engagements are fixed-fee, agreed in advance. The PoC fee covers a defined scope of work and is non-refundable once the PoC has been delivered.

Ongoing subscriptions are billed according to the tier and cycle agreed at sign-up. Invoices are due within 30 days of the invoice date. Non-payment will result in a suspension notice; if payment is not received within 30 days of that notice, we may suspend access to the service.

We do not offer refunds for partial billing periods once a subscription cycle has begun.

7. Confidentiality

Each party agrees to keep the other’s confidential information strictly confidential and to use it only for purposes related to this agreement. Confidential information includes, but is not limited to, pricing, technical architecture, business data, and the specific terms of your agreement with us.

Confidentiality obligations do not apply to information that is publicly available, independently developed, or required to be disclosed by law (with advance notice to the other party where possible).

8. Liability limitation

To the maximum extent permitted by applicable law, Lean it 101’s total liability to you for any claim arising from or related to these terms or the Benjamin service is limited to the total fees you paid in the three (3) calendar months immediately preceding the claim.

Neither party will be liable for indirect, incidental, special, consequential, or punitive damages (including lost profits, lost data, or business interruption), even if advised of the possibility of such damages.

9. Intellectual property

Benjamin, its underlying AI models, software, design, and brand belong to Lean it 101. Nothing in these terms transfers any intellectual property rights in the platform to you.

You retain all rights to your data and to the knowledge base content you provide. You also retain ownership of any outputs generated by Benjamin that derive directly from your content.

10. Termination

Either party may terminate the subscription agreement with 30 days’ written notice. We may terminate your access immediately upon written notice in the event of a material breach of these terms (including non-payment after the notice period in Section 6) that is not remedied within 14 days of notification.

Upon termination, your right to access Benjamin ceases. We will make your data available for export for 90 days after termination, after which it may be deleted.

11. Governing law

These terms are governed by the laws of the Federative Republic of Brazil. Any disputes arising under these terms will be resolved in the courts of the city of São Paulo, Brazil, unless a separate enterprise agreement between the parties specifies a different jurisdiction.

12. Changes to these terms

We may update these terms from time to time. We will notify you by email at least 30 days before material changes take effect. Continued use of Benjamin after the effective date of updated terms constitutes acceptance of those changes.

13. Contact

For legal enquiries related to these terms, contact us at legal@leanit101.com.