Benjamin only responds from your approved knowledge base. No improvisation, no off-script answers. Your customers get consistent, accurate information. Your support team handles fewer exceptions.
The support challenges
Time-sensitive, emotional, and can't wait for business hours. Every unanswered support request at night erodes trust in your platform.
Every improvised answer carries risk. Inconsistent information about rates, limits, or product rules creates friction and erodes customer confidence.
Slow, expensive, and never fully complete. Your team falls back on memory rather than policy, until something goes wrong.
Every answer Benjamin gives is grounded in your approved documentation. No improvisation, no off-policy responses. Consistent answers across every channel, with a full interaction log for your team to review.
Answers only from your approved knowledge base, no fabrication
Interaction log for every resolved ticket
Automatic escalation for anything outside defined scope
Customer data is not stored in or sent to LLM training
65%
of L1 tickets resolved without human touch
<30 seconds
median first response
5-day
PoC setup
Five-day PoC. Answers only from your approved knowledge base. We start with your real tickets and your real docs.
Book a DemoGuides and frameworks for sensitive-environment support teams. Explore Resources