Why Benjamin
Generic AI platforms hallucinate and bluff their way through questions they cannot answer. Benjamin is designed differently: knowledge-grounded, honest about its limits, and built to never invent an answer.
65%
first-contact resolution in comparable agentic deployments
60%
reduction in human-handled tickets
5 days
to a live Proof of Concept on your knowledge base
21 days
to test it on your own questions before you commit
*Based on published benchmarks for agentic support systems. Results may vary.
What makes the difference
Every answer Benjamin gives is grounded in your docs, SOPs, and FAQs, not general training data. If it is not in your knowledge base, Benjamin says so. No invention, no approximation.
When your knowledge base does not cover a question, Benjamin tells the customer it does not have that information instead of fabricating an answer. The failure mode is honesty, not a confident wrong answer.
Each Benjamin agent is set up with your knowledge, your tone, and the specific actions you allow, such as booking a meeting. It answers in English, Portuguese, and Spanish. It is your agent, not a one-size-fits-all chatbot.
Most enterprise AI deployments take quarters to go live. Benjamin runs a free Proof of Concept: your knowledge loaded, your scenarios tested, live within about 5 days and yours to test for up to 21 before any further commitment.
Beyond the embedded widget, Benjamin exposes a clean API. Your product sends a message, gets a response. No separate UI, no redirect, no visible seam. Benjamin becomes part of your experience.
Generic chatbot platforms serve e-commerce, HR, finance, and everything else. Benjamin is focused on B2B SaaS and tech support teams: the workflows and integrations that matter for your context.
The experience behind the product
Before building Benjamin, the team spent years inside software companies mapping support value streams, cutting backlogs, and redesigning escalation flows by hand. Benjamin is the tool we wished existed back then.
Softplan
Judicial software, B2B SaaS
160+ support tickets per day, SLA breaches costing over R$100k per month, and a legacy codebase of 15 million+ lines blocking every attempt to improve delivery. Leadership alignment was broken. The backlog kept growing.
Results
80%
backlog reduction, 160+ to under 30 tickets/day
R$1.2M
annual losses recovered from SLA compliance
Federated architecture strategy delivered. Hoshin Kanri aligned leadership to a single vision. Gemba walks became standard practice.
Segware
Security software, B2B SaaS
Sigma Cloud, their flagship product serving 800+ clients, was losing customer trust due to early technical decisions and misaligned teams. Support, onboarding, and development operated in silos with no shared strategic vision.
Results
Sigma Cloud fully rebuilt into a modern, scalable platform
Customer retention recovered and adoption rates increased
Company-wide Hoshin Kanri across 100% of the organisation
Value streams connected from sales through support end-to-end
This is why Benjamin is designed the way it is: knowledge-grounded, honest about its limits, and built for the specific failure modes that B2B SaaS support teams actually face.
Against generic AI chatbots and legacy helpdesk automation.
| Feature | Benjamin | Generic AI | Legacy helpdesk |
|---|---|---|---|
| Answers grounded in your knowledge base | |||
| Says "I don't have that" instead of inventing an answer | |||
| Tuned to your knowledge, voice, and rules | |||
| Live in under 30 days | |||
| API-first: embeds inside your own product | |||
| Built specifically for B2B SaaS support | |||
| Proof of Concept before full commitment | |||
| No hallucination by design |
Honest fit check
We would rather tell you now than discover it three months into a deployment. Benjamin is probably not a good fit if:
You need an out-of-the-box bot with zero configuration.
Your support volume is below 500 tickets per month.
You want AI to replace human judgment on complex, sensitive cases.
You need a CRM or marketing automation platform. That is not what we do.
If none of those apply, and you run a B2B SaaS or tech product with a real support load, the 5-day PoC is the fastest way to know whether Benjamin fits.
Exploring how modern support teams are structured? Browse our Resources
Next step
The 5-day Proof of Concept loads your knowledge base, runs your scenarios, and gives you a clear go or no-go before any further commitment.